🔹 General Questions
What is Home & Joy?
Home & Joy is a small, family-run online store offering problem-solving, affordable products for every home across India.
Where are you located?
We are based in Shirpur, Maharashtra, India, and ship to customers all over the country.
Do you have a physical store?
No, we operate exclusively online to keep our prices affordable and accessible.
How can I contact customer support?
You can reach us by email at homenjoyconnect@gmail.com or call/WhatsApp us at +91 7507381547.
Do you take wholesale or bulk orders?
Yes! For bulk or wholesale inquiries, please email us or contact us directly via phone/WhatsApp.
🚚 Shipping & Delivery
Do you deliver across India?
Yes, we deliver to all states and regions within India.
How long does shipping take?
Orders are processed within 1–2 business days and typically delivered in 5–7 business days, depending on your location.
Which courier partners do you use?
We work with trusted partners like Bluedart, DTDC, Delhivery, EcomExpress, Ekart, Amazon Logistics, and others.
Do you provide order tracking?
Yes, you’ll receive tracking details via email and SMS once your order has been shipped.
Yes, we offer free shipping on all orders above ₹500. For orders below this value, a small shipping fee may apply.
Yes! For bulk or wholesale inquiries, please email us or contact us directly via phone/WhatsApp.
💳 Payment
What payment methods are accepted?
We accept UPI, Debit/Credit Cards, Net Banking, Digital Wallets, and Cash on Delivery (COD).
Is Cash on Delivery available?
Yes, COD is available at no extra charge. However, COD orders may require confirmation via call before dispatch.
Are my payments secure?
Yes, all transactions are processed securely through trusted gateways such as Razorpay, PhonePe, and Google Pay.
🔄 Returns & Refunds
What is your return policy?
You can request a return or exchange within 5 days of delivery. Please note: personal care products are non-returnable.
Who pays for return shipping?
Customers pay a fixed fee of ₹100 for return shipping. An unboxing video is required for damaged/wrong product claims.
How long does it take to receive my refund?
Refunds are processed to your original payment method (or bank account for COD orders) within 8–15 business days after approval.